At RAFT Advisory, we are committed to ensuring that your concerns are addressed promptly, transparently, and fairly. In case you have any queries, requests, or grievances, you may reach out to us through any of the methods mentioned below. 

 

1. First Level of Redressal

Clients can seek clarification to their query and are entitled to make a complaint in writing, orally, or telephonically. We strive to address and resolve all grievances at the earliest, and in any case, no later than 21 calendar days from the date of receipt.​​

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Principal Officer / Compliance Officer

CA Priya Gupta

104 Jhotwara Industrial Area, Jaipur, Rajasthan 302012

priya@raftadvisory.in | +91 79767 22514

Timing : Mon-Sat | 9:00 to 6:00

Local SEBI Office Address: Ground Floor, Jeevan Nidhi 2, LIC Building, Ambedkar Circle Jaipur 302005

Tel. No: 0141-2744212/213

email: sebinro@sebi.gov.in
Website: https://www.sebi.gov.in/

2. By Post

If you prefer to write to us, you may send a letter with your query or complaint to:

RAFT Advisory

104 Jhotwara Industrial Area

Jaipur, Rajasthan 302012

3. If You Are Not Satisfied – Approach SEBI (SCORES Platform)

If your grievance is not addressed satisfactorily, you may lodge your grievance with SEBI through its SCORES platform: https://scores.sebi.gov.in.

SCORES is also available as a mobile app on the Google Play Store: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN

 * ​Note: SCORES offers a two-level review process:

Level 1: Review by the IAASB (Investment Adviser Administration and Supervisory Body) or

Review by the RAASB (Research Analyst Administration and Supervisory Body)

Level 2: Final review by SEBI

Email to designated email ID of IAASB / RAASB

4. Further Escalation – Online Dispute Resolution (ODR Platform)

If the issue still remains unresolved, you may access SEBI’s Online Dispute Resolution Portal for online conciliation or arbitration: https://smartodr.in. This facility is in accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.

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5. Physical Complaint to SEBI (if required)